Glossary

Assigned to Me. Dashboard view of tickets assigned to the signed-in technician.

Brief Me. AI-assisted summary used in several modules to condense a record or collection of records.

DPA. Data privacy agreement.

DRP. Disaster Recovery Plan.

IRP. Incident Response Plan.

Lumen. SupportStudioK12’s built-in AI assistant for troubleshooting, drafting, analysis, and summarization.

My Requests. Tickets submitted by the current user, whether that user is a submitter, technician, or administrator.

Radar. Inbox and briefing area for items that matter but are not yet tickets.

Signals. Security and monitoring alert inbox with triage, automation, enrichment, and conversion actions.

Tickets I Own. Technician view of tickets currently assigned to that technician.

Watcher. A person following a ticket without becoming its responsible owner.