Roles and navigation

SupportStudioK12 presents a different starting point and feature set according to role.

The table below covers where each of the common roles lands and what the playlist demonstrates. There are eight roles in total — the other four (tech coach, school submitter, reports viewer and auditor) exist for narrower jobs. For the complete permission model, including which schools each role can see, see Roles and permissions.

Role	Typical landing area	Key access described in the playlist
Submitter	My Requests	Create and track requests; use Lumen, the knowledge base, software catalog, and enabled policies.
Technician	Ticket Dashboard	Work assigned queues; watch tickets; submit on behalf of users; use enabled operational modules.
Administrator	Ticket Dashboard	Technician capabilities plus configuration, integrations, feature controls, and administrative workflows.
Security technician	Technician areas + Incidents	Regular technician access plus sensitive incident-response workflows.

Feature availability

The core ticketing experience is central to the product. Knowledge, policies, and other modules can be enabled or disabled in administrative settings. Integrations such as Entra ID, Google Workspace, SharePoint, and shared-drive storage affect user mapping and where content is stored.