Radar

Radar captures information that matters but is not yet a ticket: future tasks, deadlines, projects, reminders, and messages that should not disappear in an inbox.

Add items

• Forward or send email to the Radar address configured by the district.
• Select Add to Radar to create an item manually and include attachments.

Organize and act

Read the original message, add tags and attachments, assign the item to another technician’s Radar, and archive it when it is no longer relevant. Convert an item to a ticket when it becomes actionable work, to Docs when it should become internal documentation, or to an incident when it becomes a security event.

Brief My Radar

Generate a consolidated briefing across active cards instead of rereading unrelated messages. The video also describes a weekly digest email that reminds the owner what remains on Radar.

Video 9: Radar — Watch on YouTube